Professional Summary
IT leader with 15+ years of experience delivering technology solutions that drive growth, improve operations, and strengthen security. Builds and leads high-performing teams, aligns IT with business goals, and manages complex initiatives like M&A integrations. Brings hands-on experience in energy, oil & gas, banking, hospitality, and MSP environments, with a focus on delivering practical results that make a difference.
Experience
ITSM Manager
Parkland Corp – Dec 2024 to Present
- Lead IT Service Management (ITSM) strategy, aligning ITIL best practices across Incident, Change, and Problem Management.
- Manage ServiceNow operations and development, driving automation and operational efficiency.
- Partner with business units, senior leadership, and the outsourced ITO provider to align IT services with organizational goals.
- Oversee SLA management, reporting, and continuous service improvement initiatives in collaboration with internal teams and external vendors.
- Lead and mentor a high-performing ITSM team, promoting innovation and professional growth.
Team Lead, Identity & Access Management (IAM)
Parkland Corp – June 2023 to Dec 2024
- Directed identity lifecycle management for 10,000+ user accounts across hybrid cloud/on-prem environments.
- Administered and maintained Okta SSO, including app provisioning and role-based access controls.
- Provided hands-on leadership and mentorship to the IAM team, driving operational excellence.
- Ensured compliance with security policies and access governance standards across all identity platforms.
IT Manager, Southeast Region
Parkland USA – June 2021 to June 2023
- Oversaw IT infrastructure and operations across 8 branch offices, 94 retail sites, and 10 cardlock facilities.
- Acted as primary technical advisor to senior leadership, delivering tailored solutions and strategic recommendations.
- Managed third-party vendors and negotiated service contracts to optimize performance and cost.
- Led deskside support teams, providing mentorship, leadership, and escalation support.
Network Administrator
Tropic Oil Company / Parkland USA – April 2017 to June 2021
- Oversaw infrastructure for 4 regional offices, including server support, Microsoft 365 administration, and end-user services.
- Led IT planning, deployment, and integration for Parkland’s acquisition of Tropic Oil and other regional M&A transitions.
- Procured and configured IT hardware, networking gear, and licensing across locations.
Network Administrator
Tropic Oil Company – Sept 2014 to Sept 2015
- Maintained core network infrastructure and resolved connectivity and hardware issues across branch locations.
- Provided end-user support and performed routine systems administration.
- Managed IT onboarding, including provisioning and configuring equipment for new staff.
Previous Roles (2005–2014)
Various South Florida Companies
- Desktop Support, System Administrator, Network Administrator in highly secure and regulated environments, including banking and financial services.
- Worked at a Managed Service Provider (MSP), supporting a wide variety of business environments with unique technical and operational needs.
- Gained hands-on expertise in IT operations, infrastructure management, and user support across industries including hospitality, education, commodities trading, corporate travel, and financial services.
Technical Skills
- Platforms & Systems: Windows Server (all versions), Hyper-V, VMware ESXi, Active Directory, Microsoft 365 Admin, AWS, Okta, Zscaler, PowerShell
- Networking & Security: Cisco Meraki, Ubiquiti, Fortinet, SonicWall, WatchGuard, Aruba, DHCP/DNS, SEPM, Firewall Policy Management
- Endpoint Management: Apple DEP, Samsung Knox, MaaS360 MDM, PrinterLogic, GoToAssist, Bomgar
- Backup & Recovery: Veeam, Acronis, Datto, Symantec Backup Exec
- ITSM & Tools: ConnectWise, ServiceNow, ADAudit Plus, AD Manager, Lansweeper
- Other Tools: Microsoft Office Suite, Remote Support Tools, Ticketing Systems, BitTitan
Education
Bachelor of Science – Information Technology, Miami, FL