Ascend Networks
Liveascendnetworks.us
IT services company building and managing technology for businesses. Managed IT, network security, cybersecurity, custom software, and SaaS products. Built Different.
About
I'm Ailyn, an IT leader, founder, and the person people call when their tech is a mess. I've spent 20+ years in IT across networking, infrastructure, identity, and security. I've managed IT across 100+ locations and 10,000+ users, been through acquisitions, migrations, and everything in between.
Right now I'm doing three things (four if you count the dogs):
- Day job:IT Services Manager at Pilot Thomas Logistics, one of North America's leading petroleum solutions providers. I run help desk, network infrastructure, and end-user experience.
- Founder: Ascend Networks, IT services and the home of my products (AQRHub, NexusADash, DailyPrices, FuelWatch, inasec, The Vow Experience).
- Off the clock: Fur-mom to Paris Hilton (Shih Tzu) and Misty Elliott (American Staffy). Wife.
Experience
Career history
Two decades across enterprise networking, identity, and service delivery, plus the founder seat at my own ventures.
- IT Services ManagerOct 2025 to PresentPilot Thomas Logistics
- Oversee enterprise networking, infrastructure, security, and help desk.
- Manage IT vendors and hold them accountable to SLAs.
- Founder2024 to PresentAscend Networks
- Founded and operate Ascend Networks, an IT services company delivering network infrastructure, cybersecurity, VoIP, wireless, and surveillance solutions.
- Built and launched a portfolio of products under Ascend Networks including AQRHub (QR analytics), NexusADash (hybrid directory dashboard), DailyPrices (fuel distributor email software), FuelWatch (US fuel price tracking), and inasec (free instant tools).
- ITSM ManagerDec 2024 to Oct 2025Parkland Corporation
- Led ITSM strategy and ServiceNow operations.
- Built automation that reduced manual work across the IT team.
- Team Lead, Identity & Access ManagementJun 2023 to Dec 2024Parkland Corporation
- Directed identity lifecycle for 10,000+ users.
- Administered Okta SSO and access governance.
- IT Manager, Southeast RegionJun 2021 to Jun 2023Parkland USA
- Oversaw IT across 100+ locations.
- Managed vendors, budgets, and regional support teams.
- Network AdministratorApr 2017 to Jun 2021Tropic Oil Company (acquired by Parkland Corporation)
- Managed network infrastructure through company acquisition and rebranding.
- IT roles across education, hospitality, commodities trading, and corporate travel2005 to 2017Multiple Organizations
Skills
What I work with
The platforms, protocols, and tools I have shipped real work with, not a buzzword list, an actual toolbox.
Cloud & Identity
Networking
Security & Compliance
Physical Security
IT Service Management
Development & Web
Infrastructure
VoIP & Communications
Endpoint Management
Projects
Things I have built
Live products and client work, designed, built, and shipped end to end.
AQRHub
Liveaqrhub.com
B2B SaaS platform for dynamic QR code generation with real-time scan analytics, custom landing pages, and UTM tracking.
inasec
Liveinasec.app
A growing collection of 58 free instant tools for developers, IT pros, and everyday use. No signup, no downloads, AI-powered.
FuelWatch
Livefuelwatch.app
US fuel price tracking and visualization with an interactive map, historical price charts going back to the 1990s, state-level breakdowns, and EIA forecast data.
DailyPrices
Livedailyprices.app
Automated daily fuel price email software for fuel distributors. Replaces the morning routine of pulling rack prices, calculating margins by customer, and sending out emails before customers start calling. Built for fuel distributors in the United States.
NexusADash
Livenexusadash.com
A hybrid directory visibility dashboard for IT teams and MSPs. Connects to on-prem directory services and Microsoft 365 via MS Graph API. User, group, and device views with stale account detection, license tracking, and audit logs.
The Vow Experience
Livethevowexperience.com
A luxury wedding ceremony brand serving South Florida. Story-driven ceremonies from intimate elopements to full productions. Serving Miami-Dade and Broward County.
Quintana Enterprise Advisory
Livejessicamquintana.com
A brand and web build for a healthcare executive consulting firm. Strategy, governance, and performance advisory for health plans, provider groups, and emerging healthcare ventures.
Credentials
Education and Certifications
Formal training and industry credentials, verifiable directly from the issuer.
2025
2004
Relevant coursework
Let's connect.
Whether you need an IT leader, want to talk tech, or just want to say hi, my inbox is open.